Community Q&A:
Trying to add a newly purchased web address to Add-on Domains.
When I take the steps to 'Create an Add-on Domain everything enters just fine, but when I click 'Add Domain' I get the message: "A DNS entry for the domain “new-domain.current-domain.com” already exists. (names changes as per Q&A instructions.) My other three sites are listed individually on this page, so I must have done something wrong in registration this time perhaps. Anyone know how to resolve this please? John.
ANSWERS
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Hello, Thank you for your question on your domain name. When you add an addon domain to the cPanel, it also creates a subdomain of “new-domain.current-domain.com” as well. If you have previously created a subdomain of that name you will need to remove it before you add the addon domain to the cPanel. Kindest Regards, Scott M
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