Trying to add a newly purchased web address to Add-on Domains.

Asked by:
HubFans / n/a Points
2015-07-13 7:13 pm EST
Domain Names
When I take the steps to 'Create an Add-on Domain everything enters just fine, but when I click 'Add Domain' I get the message: "A DNS entry for the domain “” already exists. (names changes as per Q&A instructions.) My other three sites are listed individually on this page, so I must have done something wrong in registration this time perhaps. Anyone know how to resolve this please? John.

To ask this user for more information, please first login.

To submit an answer, please login.



16,266 Points
2015-07-13 7:23 pm EST

Thank you for your question on your domain name. When you add an addon domain to the cPanel, it also creates a subdomain of “” as well. If you have previously created a subdomain of that name you will need to remove it before you add the addon domain to the cPanel.

Kindest Regards,
Scott M

To submit a comment on this answer, please first login.

Spot on, Scott. Problem solved in an instant. Much appreciated. John.
3 Points

2015-07-13 11:35 pm EST
Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.