Problem with sending/receiving email from email addresses with the same domain name.

Asked by:
Colleen / 5 Points
2012-06-20 3:23 am EST
Email Client Setup
Hi, I have set up 3 email addresses on my MAC. They all have the same domain name eg: sends an email to 2 and 3 (and I can see it in the 'SENT' box) but 2 and 3 do not receive it....and visa versa.

It works fine on a Windows based machine but not on my MAC. I'm pretty sure I've configured the accounts correctly. They were all working up until a week ago. Is it something to do with where my domain name is hosted? or how that's configured?

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16,266 Points
2012-06-20 10:12 am EST
Hello Colleen,

Without a specific account to test, I cannot answer definitively. However, if the settings are the same on both clients, and it works for one client and not the other, that generally points to it being a client issue.

I would reset the settings on the Mac, even delete the account and recreate it if needed. After that, you may want to either contact Apple support, or even consider using a different client such as Thunderbird.

Thunderbird can also be used as a test client on the Mac to see if it will work on that machine as well.

Here are two email troubleshooting links that may help also:

Troubleshooting Problems when Sending Email

Troubleshooting Problems when Receiving Email

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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