Ares will not connect. My platform is Windows 7 professional.

Asked by:
JoséLeme / 8 Points
2014-06-03 4:11 pm EST
When access Ares 3:31 - (c) 2006 by remains connecting and not connecting

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16,349 Points
2014-06-03 4:33 pm EST
Hello JoseLeme,

Sorry for the problems. Can you provide more information about your account? When I try to look up anything about your website on our system, I find nothing. Since your domain is managed by GoDaddy, it's possible that their DNS settings are still pointing to our server for However, there is no website on that server by that name. We would need more information in order to find an account and provide further support.

Apologies that we can't immediately provide an answer.

Arnel C.

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What information do you need?; when I downloaded the Ares, I was not open "window" for DNS settings.
8 Points

2014-06-03 6:10 pm EST
Hello JoséLeme,

It would seem that the website has its IP address pointed at our server, but there is no account associate it with it.

We don't have your email address on file either. You might want to submit a ticket about this issue if you're a customer of ours.

I'm not sure what the Ares is that you downloaded. You'll want to explain that a little more either here or in your ticket so we can help you out.

- Jacob
3,713 Points
2014-07-05 5:34 am EST
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