Cannot Send Emails to a Domain

Asked by:
HubFans / n/a Points
2018-02-06 8:18 am EST
When I send an email to my friend, it fails.. I tried 2 different email addresses for him - both failed. all hosts for '*********' have been failing for a long time (and retry time not reached)

Can you help me diagnose this issue please... believe the IP address for his email is not being resolved but I cannot find a way to determine if it is blocked via CPanel. Thx!

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12,188 Points
2018-02-06 11:32 am EST

Thank you for your question regarding issues sending emails. When I check the MX records for this domain, it lists the folllowing:

********* 3599 IN MX 10
********* 3599 IN MX 100
********* 3599 IN MX 110

I recommend verifying that the address is setup on those servers. Also, checking the mail logs can provide more specific error message or record of the mail. Live Support can help you check the mail logs if the email is sent from or to our servers. We also have a helpful guide on What do I do if an Email I sent is Returned?.

Thank you,

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