Emails getting send to junk mail

Asked by:
ael91 / 10 Points
2013-04-12 5:23 pm EST
My clients website was experiencing trouble for the last few weeks with emails being sent through the site. All emails sent are either going to junk mail folders or being denied altogether by the receiving server. I was made aware of the outgoing mail server issue after a previous support ticket. However, my client just contacted me again to say the problem is still happening. I set up all the email authentication setting on the cpanel as well for the hosting account. Is there anyway that the previous mail server problem is still affecting the site? And what can I do to fix it?

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16,589 Points
2013-04-12 7:49 pm EST
Hello Ael91,

Our apologies for the recent issues that you have been facing with email. Without any details on the account, we will be hard-pressed to find anything through the Support Center. We need account information in order to research the issues and try to help with whatever is happening. That being said, if you have an account that may have been affected by the increased mail security, then you may be better off sending a service ticket to The Technical Support team is available 24/7 and they are keeping a close eye on all email issues in regards to the recent changes.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
Community Support

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