Mail not being received by clients with aol accounts

Asked by:
HubFans / n/a Points
2014-06-04 3:31 pm EST
We have had this problem too many times....all of our emails that we have sent to our members are not being received by those who have an aol email account. The server at Web Hosting Hub is not trusted and aol says it has a high spam record...I need our mail (ONCE AGAIN) to be fixed.

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3,713 Points
2014-06-04 3:52 pm EST
Hello, and thanks for your question.

It appears that you have an email autoresponder setup on your account. This could be causing excessive amounts of messages to leave our mail server to accounts, which in turn could be causing them to temporarily blacklist our mail server IP address.

I see a lot of mail attempts that have gone out to accounts without any issues today from your server. If you are receiving any bounce-back messages that include an error saying our IP is blacklisted or has a high spam record, please submit a ticket so that our system administration team can review this issue for you.

- Jacob

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