my email is being rejected

Asked by:
derekb / 5 Points
2013-05-21 2:27 pm EST
SMTP error from remote mail server after initial connection:

Today, I can no longer send email to my vendor.

host []:
554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

My org has not sent more then 100 emails since we setup services with a month ago.

I suppose other webhosting customers are spamming and now I can't send email to my partners.

What do I do ?

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12,110 Points
2013-05-22 8:30 am EST
Hello derekb,

Thank you for your question. Here is a link to our guide on what to do if an email is returned.

We are happy to assist you, but we must handle each bounce on a case-by-case basis, as there are many reasons an email can be returned.

If you have any further questions, feel free to post them below.
Thank you,


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