not able to log in to c-panel

Asked by:
susanninhausen / 5 Points
2013-08-22 7:42 am EST
not able to log in to c-panel

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16,589 Points
2013-08-22 1:03 pm EST
Hello Susanninhausen,

Sorry to hear that you are having problems with logging into cPanel. It's pretty common since the user name and password are DIFFERENT from the Account Management Panel (AMP) login. Checkout our documentation on how to login to cPanel. It will help you find the information to login. If you continue to have problems with the login, please contact our live technical support department. Their contact information is at the bottom of the page.

I hope this helps to clarify and answer your question! Please let us know if you continue to need assistance.

Arnel C.

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12,110 Points
2013-08-22 1:05 pm EST
Hello susanninhausen,

Thank you for contacting us. Your website is loading when I check it now, but here is some background information on what has been occurring:

The server that houses your account has been failed to alternate hardware and backups that were taken about 48 hours ago. You may see some older versions of your website for the time being. We are working to restore this to the previous hardware, and we expect this to be completed within the next 24 hours.

For the most recent updates, please visit our status page:

We appreciate your patience and understanding while we work to fully resolve this. If you have any further questions, feel free to post them below.
Thank you,


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