Unable to access email

Asked by:
robertbrinkert947@yahoo.com / 5 Points
2013-09-03 6:29 pm EST
My iPad says I cannot receive any email because my server is down . What do I do?

I have been unable to receive any email on any of my devices since around 1:30pm pacific time, all I get is a message saying the request timed out. As you can imagine email is vital to me so not being able to check my email is a VERY big deal. :(

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16,417 Points
2013-09-03 7:15 pm EST
Hello Robertbrinkert947,

I'm sorry to hear that you're unable to get to your email. It's possible that the issue is temporary. First try logging into your email through Webmail. The format in a browser for the webmail URL is typically something like domain.com/webmail. You can also find the instructions here How to login to webmail.

If you continue to have trouble with it, you may want to contact live technical support (contact information is at the bottom of the page). If you provide further information, then we can investigate the issue further - but bear in mind that the information you post on this page is public. Live support can handle the issue privately if necessary.

Apologies, for the problem, please let us know if you require any further assistance.

Arnel C.

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