our emails not going because we use ADSL dynamic IP

Asked by:
Cypriot / 11 Points
2013-04-10 1:42 pm EST
Fighting Spam
we cannot send many mails from our mail client that use in house... it seems it is a common thing that ADSL ip ranges always in bad books so i hope you guys there can solve this problem...

Delivered-To: unknown
Received: from host86-150-63-194.range86-150.btcentralplus.com ([]:24461 helo=cub.hopto.org)
by ehub35.webhostinghub.com with esmtp (Exim 4.80)
id 1UPZqu-0000rS-Rj
for bilgin@commercialutilitybrokers.com; Tue, 09 Apr 2013 10:48:52 -0400
Received: by cub.hopto.org (Postfix)
id AB6662CE0BBF; Tue, 9 Apr 2013 15:48:46 +0100 (BST)
Date: Tue, 9 Apr 2013 15:48:46 +0100 (BST)
From: MAILER-DAEMON@cub.hopto.org (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: bilgin@commercialutilitybrokers.com
Auto-Submitted: auto-replied
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
Content-Transfer-Encoding: 8bit
X-BoxTrapper-Match: errmsg: mailer/postmaster

This is a MIME-encapsulated message.

Content-Description: Notification
Content-Type: text/plain; charset=us-ascii

This is the mail system at host cub.hopto.org.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

: host commercialutilitybrokers.com[]
said: 550 This message was classified as SPAM and may not be delivered (in
reply to end of DATA command)

Content-Description: Delivery report
Content-Type: message/delivery-status

Reporting-MTA: dns; cub.hopto.org
X-Postfix-Queue-ID: B98012CE0BBE
X-Postfix-Sender: rfc822; bilgin@commercialutilitybrokers.com
Arrival-Date: Tue, 9 Apr 2013 15:48:40 +0100 (BST)

Final-Recipient: rfc822; support@webhostinghub.com
Original-Recipient: rfc822;support@webhostinghub.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; commercialutilitybrokers.com
Diagnostic-Code: smtp; 550 This message was classified as SPAM and may not be

Content-Description: Undelivered Message Headers
Content-Type: text/rfc822-headers
Content-Transfer-Encoding: 8bit

Received: from localhost (localhost.localdomain [])
by cub.hopto.org (Postfix) with ESMTP id B98012CE0BBE
for ; Tue, 9 Apr 2013 15:48:40 +0100 (BST)
X-Virus-Scanned: Debian amavisd-new at cub.hopto.org
Received: from cub.hopto.org ([])
by localhost (cub.hopto.org []) (amavisd-new, port 10024)
with ESMTP id sCoqFs8JmCMd for ;
Tue, 9 Apr 2013 15:48:34 +0100 (BST)
Received: from (localhost.localdomain [])
by cub.hopto.org (Postfix) with ESMTP id 8DBFF2CE0BBD
for ; Tue, 9 Apr 2013 15:48:34 +0100 (BST)
MIME-Version: 1.0
Content-Type: multipart/alternative;
Date: Tue, 09 Apr 2013 15:48:34 +0100
From: "@ .Ltd"

X-Sender: bilgin@commercialutilitybrokers.com
User-Agent: Webmail/0.8.5


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16,579 Points
2013-04-10 2:18 pm EST
Hello Cypriot,

I'm sorry to hear of your email issues. I was going through your bounce and it's not clear who you originally sent the email to - so it makes it difficult for us to test based on the bounce info. I also spoke with the tech who you chatted with about this issue. When you were in chat with them, the problem was reviewed by our senior techs, and your IP is apparently blacklisted. I unfortunately can't verify that information based on what you have given me ( i need the email address you were sending to). Their suggestion was that your IP needs to be cleared by the people who manage that IP address (we can't do that from here, unless it's an IP address we manage). OR, you can ask to get a different IP address. If you want us to further test the bounce back information and confirm the issues, please provide the original receiver's email address. Their server sent back the bounce using this address: MAILER-DAEMON@cub.hopto.org, but that doesn't allows to test from here to their server to confirm the issues. Provide us the email address and we can proceed with testing, or contact the manager/owner of your IP address to have it changed or delisted from the blacklists.

If you want more information on email issues such as blacklisting, check out the following article:

Why did my email bounce?

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
Community Support

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