Trouble logging into FTP with Kompozer

Asked by:
FAABetsy / 5 Points
2013-06-27 2:42 pm EST
File Management
My laptop was recently refreshed and I am having issues getting back into my website data. I use Kompozer for building my website and I used to access the website files (non-html files) via my AMP userid. My links all point to my website/userid. I can get access to my public.html folder via my CPanel userid but how do I regain access to my AMP folder?

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Nope. Not the correct answer. I was logging into the website via Kompozer with the address of website/AMP userid and I can't do that since my refresh. It is based on our website with Hub I will see if Kompozer can help with the situation.
5 Points
2013-06-28 12:15 am EST



16,417 Points
2013-06-27 3:10 pm EST
Hello FAABetsy,

Thanks for the question. I believe there is some confusion about access to your files here. The Account Management Panel (AMP) login has never been directly associated to your website files. The interface that gives you direct access to your files is your cPanel OR by using an FTP client. Since you stated that you used your email address to access, then it sounds more like you are using FTP to access the files. Kompozer can be set to use FTP to access and publish website files, so this is probably what you actually need to update in order to access your files once again. Check our guide on creating an FTP account in cPanel. This will also give you the interface to update the password for any previous account you may have already setup.

I hope this helps to provide the answer you require. Please let us know if you require further assistance.

Arnel C.

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Hello FAABetsy,

Apologies for the confusion on this answer. I only stated using the AMP login because it uses an email address. The only other login which uses an email for login to use FTP to access files on the webserver are FTP accounts created directly in the CPANEL. If your settings for Kompozer were reset, you can see as per this video -Publishing with Kompozer or this article: Publishing settings in Kompozer- that the FTP settings require the FTP server name (this will be your domain name OR the server name + your cpanel user name) and then it also indicates the FTP login criteria of a user name and password. The FTP login criteria for logging into cPanel uses the cPanel user ID (usually something like userid5), and the cPanel password. The link I supplied was for creating separate FTP accounts using an email address within cPanel. If you had previously created one, you can find the account in this section and reset your password.

If you were simply trying to get into AMP, they typically send a reset email for the AMP login where you can set your password again.

I hop this clarifies my answer! Please let us know if you still require any further assistance.

Arnel C.
16,417 Points
2013-07-02 1:04 pm EST
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