Community Q&A:

Cannot connect to FTP using Filezilla - wrong login criteria

Asked by:
CDSherlock / 130 Points Time:
2013-09-13 10:11 pm EST Category:
File Management Hits:
1,549
I have created a localhost site and have established a Web Hosting Hub account to host it. I am trying to upload my local files by Filezilla Client, but I've had no success. I've tried following the tutorial "Getting Started Guide: FTP" (http://bit.ly/1axcGDa) and have set Filezilla to connect through passive mode using Port 21. Also, since I just started setting up my site today, I have been using the following advice from the tutorial:

"Please note, if your domain is not currently pointed to our Nameservers, or was pointed to our Nameservers during the last 24 hours, you will want to use your server name for your FTP host. Your server name will be either ehub##.webhostinghub.com or whub##.webhostinghub.com (replace ## with your server number)."

I have used both of the above as my server name in Filezilla sessions. Also, I have used both the login ID I received in my Welcome e-mail and the user name listed under Administrative Details in my cPanel as my Filezilla user name. None of this has resulted in a successful connection. My Filezilla connection log is as follows (pound signs to conceal server number):

Status: Resolving address of albans-oil.net
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of albans-oil.net
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Resolving address of whub##
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of whub##
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Resolving address of ftp.whub##
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of ftp.whub##
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Resolving address of ehub39.webhostinghub.com
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of ehub##.webhostinghub.com
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Resolving address of ehub##.webhostinghub.com
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Delaying connection for 1 second due to previously failed connection attempt...
Status: Resolving address of ehub##.webhostinghub.com
Status: Connecting to 67.215.65.132:21...
Error: Connection timed out
Error: Could not connect to server

I'd welcome any help in resolving this issue. Thanks!

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ANSWERS

0

arnelc
Staff
17,314 Points
2013-09-13 11:41 pm EST
Hello CDSherlock,

Sorry to hear that you're having problems with connecting to the server via FTP. Based on your account with us, I was able to setup a test account and login to FTP using FileZilla with no problems. FTP is definitely functioning properly. The problem with your login has to do with the FTP host that you're using. The IP address you have in the log file above does not resolve to us, and the host name should not begin with an Ehub, but with whub (your account server is whub##). The login user name should be your cpanel user name and the password is the cpanel password.

Your files should be going into the root of the public_html folder for the primary domain. If you want it to go to a specific folder for your primary domain name, then you will need to request a change of the document root.

I hope this helps you login to FTP. I will also edit the Getting Started with FTP article. You can use your domain name as the ftp host name as well, but ONLY if it is registered with a domain registrar and pointing to our hosting service.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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Thanks, Arnel! I checked the IP addresses of the nameservers listed in the cPanel and saw they didn't match to the IP address in the above log. Is there some way I can fix that? I tried to log in to Filezilla again using the credentials you listed above, but I'm still getting errors. Thanks for your help!
CDSherlock
130 Points

2013-09-14 12:18 am EST
Hello CDSherlock,

I see that you were able to upload some files on 9/14 to your account via FTP. You can find your shared IP in cPanel, and your site's would be 192.145.238.10.

Please note that you'll want to be sure to upload content to the /public_html/ directory to actually pull it up on your website. As right now it looks like you've uploaded everything just to your account's root home directory which won't show up on the website.

Please let us know if you have any other questions at all.

- Jacob
JacobN
3,713 Points
Staff
2013-09-17 12:01 am EST
Thanks, Jacob! I was just thinking about the topic you addressed in your post. Would it be possible for me to just drag and drop the files that are currently in the root home directory to the /public_html/ directory?
CDSherlock
130 Points

2013-09-17 12:15 am EST
Hello CDSherlock,

Yes you can simply drag the files you've already uploaded into the /public_html directory. However you'd want to take care to not move any of the default files/folders inside there as well such as:

access-logs

.bash_logout

.bash_profile

.bashrc

.contactemail

.cpanel/

etc/

.gemrc

.htaccess

.htpasswds/

.lastlogin

mail/

.minos.db*

perl5/

public_ftp/

.softaculous/

tmp/

.trash/


Please let us know if you had any other questions.

- Jacob
JacobN
3,713 Points
Staff
2013-09-17 12:32 am EST
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