I requested a Document Root Change, but after the update, I cannot upload files to the new folder?

Asked by:
ddefeu / 11 Points
2011-08-18 5:14 pm EST
File Management
Hello, I opened the case id 33791 (changed the docroot of imoginacao.com to public_http/imoginacao.com) and I received an email saying that my request was done.

Unfortunately I can't put files in the new folder created public_http/imoginacao.com.

Can you check why ?


To ask this user for more information, please first login.

To submit an answer, please login.

Best answer chosen by User


1,846 Points
2011-08-18 5:57 pm EST
Hi ddefeu,

I'm sorry to hear about the issue you're having. I looked into this for you and had our Systems team resolve the issue.

If you're curious to know, the folder created was owned by the "root" user, and not your cPanel user. Thus, you actually didn't have permission on the server to upload any files into it.

I uploaded a test file and it worked successfully. Please test yourself, and be sure to let us know if there is anything further we can do to help.

- Brad

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.