Is the FTP server compatible with file name with UTF-8 charset

Asked by:
ChrisMorin / 5 Points
2013-03-01 3:16 pm EST
File Management
I'm having problem uploading some files with non-English characters in filenames.

I got this error in Filezilla (check the e? in ve?lo)

Command: STOR ve?lo-Saba-1.thumbnail.jpg
Error: Failed to convert command to 8 bit charset

It appears that the FTP server doesn't accept files names with accents.
Is there a setting somewhere?

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Best answer chosen by User


3,713 Points
2013-03-01 4:16 pm EST
Hello ChrisMorin, and thank you for your question.

Unfortunately FTP uploads with filenames with UTF-8 characters can cause these issues. You should be able to upload them directly using the File Manager in cPanel.

Another solution would be to place all of your files in a .tar or .zip archive, and then extracting them onto the server. You can follow our guide on how do I compress and extract files to my account.

Please let us know if either of these options isn't working out for you.

- Jacob

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