When trying to connect to FTP, I receive a "failed to parse return path" error.

Asked by:
errkcaskey / 5 Points
2013-07-12 1:06 pm EST
File Management
I am connecting via Filezilla and I receive the following error:

Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 17 of 150 allowed.
Response: 220-Local time is now 10:02. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 30 minutes of inactivity.
Response: 331 User XXXXXXX@XXXXXXXXXXXX.com OK. Password required
Command: PASS *****************
Response: 230 OK. Current restricted directory is /
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Extensions supported:
Response: EPRT
Response: IDLE
Response: MDTM
Response: SIZE
Response: MFMT
Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response: MLSD
Response: AUTH TLS
Response: PBSZ
Response: PROT
Response: ESTA
Response: PASV
Response: EPSV
Response: SPSV
Response: ESTP
Response: 211 End.
Status: Server does not support non-ASCII characters.
Status: Connectedcas
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Error: Failed to parse returned path.
Error: Failed to retrieve directory listing

Any ideas what I can do to fix this error?

To ask this user for more information, please first login.

To submit an answer, please login.



12,017 Points
2013-07-12 4:26 pm EST

Thank you for your question. Since this is a public forum, I have X'd out your user information for security purposes.

If you haven't seen it before, I recommend reading the FTP Getting Started Guide.

Also for the username, make sure you are using the cPanel username by itself, for example:

Instead of:

As a test I also set up an FTP account in your cPanel and was able to connect using Filezilla successfully.

If your problems persist, it may be helpful to contact live Tech Support, so they can review the
FTP logs in real-time.

Alternately, you can also upload files using File manager in cPanel.

If you have any further questions, feel free to post them below.
Thank you,


To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.