Full Backup not Doing a Full Backup

Asked by:
HubFans / n/a Points
2018-08-28 9:43 pm EST
General Server Setup
When I generate a full backup, the "public_html" folder is not included in the archive. Its been like this for a while and I've been manually downloading "public_html". I am sure there is an actual reason for this. What can I do to generate a useful backup?

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12,290 Points
2018-08-29 9:10 am EST

Thank you for your question regarding a full backup not including the public_html folder. Since this does not sound like typical behavior, I recommend contacting our Live Support team so they can test within your specific account and troubleshoot further.

Thank you,

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