I get an error message on my iPhone that is not letting me access my email.

Asked by:
crosscut / 10 Points
2012-08-20 2:07 pm EST
The error message I keep receiving on my phone is as follows:
“The mail server “secure28.webhostinghub.com” is not responding. Verify that you have entered the correct account info in Mail settings."

I have verified and double checked all settings on my iPhone which are correct. This all worked for the past 6 months and stopped after I returned from vacation in Belize a few weeks back.

Settings are: IMAP account
SSL is turned on and my server port is 993
SMTP is set for secure28.webhostinghub.com

Can you plese provide me assistance as I am missing all my work emails on my phone.

Thanks you!

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16,417 Points
2012-08-20 3:51 pm EST
Hello Crosscut,

I just checked your account. I tested by creating a test account, then getting on my iPhone and using the secure settings to get in. I also tested on a computer first. Both times, I could get into the account without any problems. We do not show any ports being blocked, or any other problems.

Make sure that your password is correctly set - it will definitely LOOK LIKE something is wrong if the password has been changed. I currently cannot duplicate the problem and I also reviewed this with a systems person. Do you get any other specific error message?

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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