not able to get email on iphone

Asked by:
KennyT99 / 8 Points
2012-12-08 9:11 pm EST
Since yesterday I can not get any email on my iphone.
'cannot get mail. the mail server is not responding. verify that you have entered the correct info in mail settings'
I did not change any passwords.
I can login and receive email with the same credentials on webmail and on my desktop computer.
On my iphone, I have 2 email accounts. The other one is working.
I have tried to turn off iphone, reeopen the mail app, reenter the mail settings.

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2,132 Points
2012-12-10 10:06 am EST
Thank you for your question KennyT99!

Sorry for the trouble with your email not working. In order for us to check this we will need the email address you are having trouble with so we can check the logs for ant errors. You will want to contact support either by chat, phone (1-877-595-4482 ext 2), or by email ( to have this resolved faster as this is our support forum. Please give tech support the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem and they will be able to help ASAP. Sorry for the inconvenience.

Best Regards,
James R

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