Cannot publish to the specified host via FTP. Authorization failed.

Asked by:
alilbitretro / 10 Points
2012-11-12 5:36 pm EST
New Customers
Hi. I am very new to this site. I have two questions.

The first has to do with using Builder, as when I try to publish I get the error message in the subject line, above. I have made sure my user name and password are what I use to log in to my account, and I have not made any other changes. I saw in another post there might be a problem with my DNS propagation or something?

Second question -- after I install WordPress, I do not see where I go to actually launch the WordPress application. Stupid question, I know ... but I don't see it. Thanks for the help.

To ask this user for more information, please first login.

To submit an answer, please login.



2,132 Points
2012-11-12 5:49 pm EST
Thank you for your question alilbitretro!

We had our tier 2 fix the publishing for your builder. Please try publishing again. If you still cannot publish the site, Please contact support either by chat, phone (1-888-321-4678 ext 2), or by email ( to have them set the builder to your AMP password. Because this is a public forum, you will not want to provide your password here.

Best Regards

James R

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.