confirmation and getting started

Asked by:
bowls1ngeneva / 10 Points
2012-05-17 5:59 pm EST
New Customers
I registered my domain today and received your automated email saying it would be confirmed by phone within 30 minutes.

I didnt receive this phone call and am assuming my registration is incomplete.

Also, and possibly because of this, I cannot access many of the links on your website. When i use the "Getting Started" links and to set up email, the pages will not load. Can you explain why this is?

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16,589 Points
2012-05-17 6:34 pm EST
Hello bowls1ngeneva,

I checked with the sales department and the confirmation of your account was completed. Additionally, your domain is new - since it was registered today, the domain name does require up to 24 hours of propagation time before it is recognized on the internet. Since your email address uses the domain name, it won't work until the name is available on the internet. Please allow for the propagation time and then your domain name will function normally.

Here's a link that explains domain(or DNS) propagation

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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