Cannot install WHH premium site builder

Asked by:
RPS092112 / 20 Points
2012-09-28 1:45 pm EST
Premium Website Builder
I followed the "How to Install the Premium Website Builder on your Website" instructions and got an error message:
There was a problem setting up the builder for this subscription. Please contact support to resolve this issue.

To ask this user for more information, please first login.

To submit an answer, please login.



16,589 Points
2012-09-28 7:33 pm EST
Hello RPS092112,

I'm not sure why my previous answer to this question was not posted, but it was sent earlier. Your Premium Web Builder account is installed per the server. I checked it and it looks goo. If you're still having problems getting in, call into live support for help in getting in. The information below explains what you should be using for the login:

After setting the Builder, if your user name was not automatically put filled in, then it should match the Cpanel user name. Note that it is NOT the same as you Account Management Panel (AMP) which is an email address. If you need to find this information, login to AMP, then go to ACCOUNT & BILLING DETAILS. Go to the ACTIVE SUBSCRIPTIONS and under ADMIN, you should see another DETAILS option you can select. Click that, and you will see your assigned Cpanel user name - it will end in the number "5".

Make sure you're logging in with that user name. If you're still unable to login, call in to live support and they can quickly and privately change the password for you. The user name cannot be changed.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.