Cannot log into Plesk Sitebuilder

Asked by:
sundagger / 15 Points
2012-12-20 12:49 am EST
Premium Website Builder
I can log into cPanel and into AMP, but when I get to the box "Log in to Plesk Sitebuilder 4.5.0 for Linux/Unix", it will not accept my login name or password. I have reset my password *many* times. I am attempting to set up my website for the first time.

At the AMP Builder Login, the User is already filled in with a name I was assigned by you. I put in my password (the only one I've used here) and the Plesk login page/box opens up. I enter my user name and password, and I get the error: "Invalid user name or password. Please reenter your user name and password or use the Forgot your password option."
I've gone through the forgotten password several times to reset it - it never allows me in to the Sitebuilder program.

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Best answer chosen by User


2,132 Points
2012-12-20 9:54 am EST
Thank you for your question sundagger!

Sorry for the trouble with your builder login. We had the account fixed so you can log in now. We sent a separate email with the login info.

James R

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