Cannot log into Website Builder?

Asked by:
Wesley / 10 Points
2012-08-11 10:44 am EST
Premium Website Builder
It won't let me log in. I even reset the password and it still will not work. I also tried using the "Forgot Your Password" link but it does not recognize my username. Any help would be great!

Additional information. When using "Forget Your Password" I get a error: "Cannot access your account information. Please try again."

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Best answer chosen by User


16,266 Points
2012-08-13 8:38 am EST
Hello Wesley,

I had a tier 2 take a look at the builder setup on your account. It seems the builder account did not set up fully. The Tier 2 completed the setup and you can now log into the builder. Before doing so, you will need to use the password reset from your AMP to set a new password.

Best Regards,
Scott M

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