Error message with Website Builder

Asked by:
DavidLafon / 5 Points
2012-10-09 4:30 pm EST
Premium Website Builder
I am trying to set this up for the client, so please respond to this question using the following email address:

I logged in and tried to add the Website Builder from the AMP but received this error: "There was a problem setting up the builder for this subscription. Please contact support to resolve this issue."

I am trying to set this up for the account.

Thank you for your help.


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17,235 Points
2012-10-09 6:47 pm EST
Hello DavidLafon,

Typically, resolving a Website builder installation issue is done over the phone or through email. This process requires some information that you need to provide - mainly a password. The issue here is that anytime you contact the Support Center website, our responses are LIMITED to the site for the most part. And our posts are public, so that others searching for resolution of the same issue can search and see how it was resolved in your case. I will email this reply to you for your convenience. However, it appears that per the notes on the account, this was resolved through live support. If you want direct email support, in the future, please email

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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