Using PayPal with the Premium Website Builder eshop

Asked by:
CherryD / 18 Points
2012-04-10 11:30 pm EST
Premium Website Builder
I have entered my paypal email address under the payment section and when its time to checkout it does not redirect to paypal it just instantly says "Thank you for your order" without payment information provided.

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13,688 Points
2012-04-11 8:31 am EST
Hello CherryD,

I'm sorry you're having trouble with the PayPal option in the eShop for Premium Website Builder. When you have PayPal selected for the payment option in eShop and you go through the checkout process, a separate tab or window will be opened in your browser for PayPal. If you are not seeing the other tab or window for PayPal, it's possible that either you have security settings in your browser that prevent that from opening or there is a conflict with the browser.

I tested your site (you can delete the two test orders) and while I was able to recreate the issue in Chrome, I had no trouble with the cart in Firefox. Unfortunately, the eShop sometimes has conflicts with browsers that are compatible with the builder. You can resolve this issue by using a browser that is compatible with the builder:

- Internet Explorer 5.5 and above
- Mozilla 1.4 and above
- Firefox 1.0 and above

Please let us know if you have any additional questions or need further assistance.


Christi N.

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