Builder data does not show.

Asked by:
Echori / 32 Points
2012-07-23 2:10 am EST
I logged on to my web builder and proceeded to my product page list, nothing was there, everything is gone!all the data, also the guest page & photo gallery page as well. Please help I couldn't add a product either and behind. Can you please tell me why is not working. It only says !ERROR CANNOT GET MODULE DATA.

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16,266 Points
2012-07-23 10:35 am EST
Hello Echori,

I am showing all products properly when visiting the site as a user. Are you still having the issue when logging in as the admin? If so, we will need to check it out directly. To do that, we will need to log into your builder as you, which will require your current builder password.

You can send that information to Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password. As we do not actively monitor that address, be sure to leave a comment below so we know the information was sent.

We will then be able to trace the error and correct it for you.

Best Regards,
Scott M

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