error message

Asked by:
dilovitt / 5 Points
2012-09-24 4:53 pm EST
I got an error message when trying to install premium web builder.
Don't remember exact error mesage.

When I go back to try again it says already on domain.

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16,349 Points
2012-09-24 7:33 pm EST
Hello Dilovitt,

According to your account information, Premium Web Builder is already set up using your primary domain name. You cannot add it again. The login for the Premium Web Builder is based on the Cpanel user name and password. You can find this user name under the Account Management Panel (AMP) - you have to login to AMP first, then go to the Account & Billing Details, then go into Active Subscriptions and once again click on Details (typically under the ADMIN column). The user ID ends in the number '5'.

You can also reset the password in AMP. If that doesn't work, it's very easy to have it reset by simply calling into live support.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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