Trying to set up and publish...

Asked by:
RealCA / 5 Points
2013-03-19 1:37 pm EST

I am trying to belatedly set up a website and when I hit publish I get the following message?

The site cannot be published to the specified location.
Cannot publish to the specified host via FTP. Authorization failed.

To ask this user for more information, please first login.

To submit an answer, please login.



16,349 Points
2013-03-19 2:07 pm EST
Hello RealCA,

Generally, this means that the password is incorrect or needs to be reset for the Cpanel. You can do this here:

Reset Password in AMP

You should also be using your Cpanel USER NAME - you can find it in the same area that you're resetting the password in AMP. The Cpanel user name and password are the main FTP credentials for your account.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.