500 error when I try to install WordPress on a subdomain

Asked by:
HeavenlyDesign / 25 Points
2012-01-30 6:13 pm EST
Website Troubleshooting
created prayers/heavenly-design.com and installed Wordpress. Keep getting error 500 message when I pull up the subdomain. Have no clue how to manage this subdomain..please help.

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2012-01-30 6:35 pm EST
Hello HeavenlyDesign,

Here is a link to our guide on 500 errors.

I'm sorry you're seeing a database error on your WordPress site. I was able to assign the correct database password to your database user (I checked the wp-config.php file for the database password) but I was then taken to the installation page for WordPress. It looks like at one time Fantastico De Luxe was used to install WordPress but those files were then removed and a manual installation of WordPress was attempted. After correcting the database user password, I completed the manual installation of WordPress for you and I've sent an email with your login information for your WordPress site.

Please let us know if you have any additional questions or need further assistance.


Christi N.

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