At Magento 2.1 setup process halts @65% on Step 6 - install

Asked by:
HubFans / n/a Points
Time:
2016-07-09 8:02 am EST
Category:
Website Troubleshooting
Hits:
312
While running the setup process on Magento 2.1 I reach step 6 -Install. While executing the install process it stops at 65% into the install with the error message shown below:

Module 'Magento_CatalogSampleData':
Installing data...
[ERROR] exception 'Exception' with message 'Warning: Error while sending QUERY packet. PID=3634 in /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php on line 228' in /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/App/ErrorHandler.php:61
Stack trace:
#0 [internal function]: Magento\Framework\App\ErrorHandler->handler(2, 'Error while sen...', '/home/giftsf8/p...', 228, Array)
#1 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php(228): PDOStatement->execute(Array)
#2 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/DB/Statement/Pdo/Mysql.php(95): Zend_Db_Statement_Pdo->_execute(Array)
#3 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Statement.php(303): Magento\Framework\DB\Statement\Pdo\Mysql->_execute(Array)
#4 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Adapter/Abstract.php(480): Zend_Db_Statement->execute(Array)
#5 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('UPDATE `setup_m...', Array)
#6 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/DB/Adapter/Pdo/Mysql.php(452): Zend_Db_Adapter_Pdo_Abstract->query('UPDATE `setup_m...', Array)
#7 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/DB/Adapter/Pdo/Mysql.php(507): Magento\Framework\DB\Adapter\Pdo\Mysql->_query('UPDATE `setup_m...', Array)
#8 /home/giftsf8/public_html/Magento2_1/vendor/magento/zendframework1/library/Zend/Db/Adapter/Abstract.php(635): Magento\Framework\DB\Adapter\Pdo\Mysql->query('UPDATE `setup_m...', Array)
#9 /home/giftsf8/public_html/Magento2_1/vendor/magento/framework/Module/ModuleResource.php(129): Zend_Db_Adapter_Abstract->update('setup_module', Array, Array)
#10 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Model/Installer.php(853): Magento\Framework\Module\ModuleResource->setDataVersion('Magento_Catalog...', '2.0.0')
#11 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Model/Installer.php(795): Magento\Setup\Model\Installer->handleDBSchemaData(Object(Magento\Setup\Module\DataSetup), 'data')
#12 [internal function]: Magento\Setup\Model\Installer->installDataFixtures()
#13 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Model/Installer.php(344): call_user_func_array(Array, Array)
#14 /home/giftsf8/public_html/Magento2_1/setup/src/Magento/Setup/Controller/Install.php(109): Magento\Setup\Model\Installer->install(Array)
#15 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/Controller/AbstractActionController.php(82): Magento\Setup\Controller\Install->startAction()
#16 [internal function]: Zend\Mvc\Controller\AbstractActionController->onDispatch(Object(Zend\Mvc\MvcEvent))
#17 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(444): call_user_func(Array, Object(Zend\Mvc\MvcEvent))
#18 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(205): Zend\EventManager\EventManager->triggerListeners('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#19 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/Controller/AbstractController.php(118): Zend\EventManager\EventManager->trigger('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#20 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/DispatchListener.php(93): Zend\Mvc\Controller\AbstractController->dispatch(Object(Zend\Http\PhpEnvironment\Request), Object(Zend\Http\PhpEnvironment\Response))
#21 [internal function]: Zend\Mvc\DispatchListener->onDispatch(Object(Zend\Mvc\MvcEvent))
#22 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(444): call_user_func(Array, Object(Zend\Mvc\MvcEvent))
#23 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-eventmanager/src/EventManager.php(205): Zend\EventManager\EventManager->triggerListeners('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#24 /home/giftsf8/public_html/Magento2_1/vendor/zendframework/zend-mvc/src/Application.php(314): Zend\EventManager\EventManager->trigger('dispatch', Object(Zend\Mvc\MvcEvent), Object(Closure))
#25 /home/giftsf8/public_html/Magento2_1/setup/index.php(31): Zend\Mvc\Application->run()
#26 {main}


What do I need to do to complete the Magento 2.1 install?

Aloha,
Rey del Rios
giftsfore.com

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ANSWERS

0

ScottM
Staff
16,266 Points
2016-07-11 5:04 pm EST
Hello Rey del Rios,

Sorry to hear you are having an issue with your Magento install. Are you trying to install the sample data? If so, try reinstalling without that. We have seen issues occur with the sample data before. Hopefully that will help you.

Kindest Regards,
Scott M

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