Can't get into cPanel or webmail

Asked by:
chiutin / 5 Points
2013-03-21 4:34 am EST
Website Troubleshooting
I got error "118 (net::ERR_CONNECTION_TIMED_OUT)" when I'm trying to get to cPanel or webmail.

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12,039 Points
2013-03-21 9:02 am EST
Hello chiutin,

Thank you for your question. I tested several links to your cPanel and webmail, and they are all working for me at this time.

Here is a list of URL's for accessing cPanel, (be sure to replace with your actual domain name):

Here is a link to the full article on logging into cPanel.

If you are still experiencing issues, I recommend performing a Ping/Tracert, and forwarding the results to support, as it provides specific troubleshooting information.

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


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