Enduser getting a 403 error in Venezuela

Asked by:
mugenmonkey / 15 Points
2012-04-26 4:28 pm EST
Website Troubleshooting
The end user has contacted me and notified me of this. It seems he gets a 403 error when ever he tries to visit my site. It doesn't matter what page he goes too either. I am curious if there is anyway to fix this issue.

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Best answer chosen by User


13,688 Points
2012-04-26 4:58 pm EST
Hello mugenmonkey,

I'm sorry your user is having trouble viewing your site. I wasn't able to recreate that issue. While checking into this for you I found errors in the Apache error logs of the server that indicate the user's machine contacted the server with a malicious user agent called GbPlugin. This triggered mod_security on the server which then blocked the user and protected your site.

I would recommend that the user do a full security scan of their computer to remove any malicious software on their computer.

Please let us know if you have any additional questions or need further assistance.


Christi N.

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