Missing image gallery

Asked by:
AlisonNE / 5 Points
2013-02-12 7:25 pm EST
Website Troubleshooting
I went to add to my image gallery today and there was no data there. The page also does not come up when looking at my website. I do not have backups, they were on a laptop that was stolen. How do I recover these images?

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16,349 Points
2013-02-12 8:06 pm EST
Hello Alisonne,

There's good news and bad news. I'll start with the bad (which might not be an issue) - you're not paying for backups, so we don't have a recent available backup for you. If you wish to add backups to your account, you can use AMP to add it (it's an additional cost), or you can call into live support and they can help you add that feature to your account as well.

The GOOD news, is that it appears that you created your website using the Premium Web Builder. If you added the graphics to the site directly through the Builder, then you should be able to log-in to the Builder and re-publish your website. The graphics for the gallery will then be re-added (as long as they were part of the gallery added through the Builder).

I hope this helps! Let us know if we can be of any further assistance.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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