Previously uploaded files are missing

Asked by:
HubFans / n/a Points
2014-07-24 6:00 pm EST
Website Troubleshooting
Within the last month, all of my previously uploaded files have gone missing from my website! This is effecting 3 pages on including those titled Counseling Forms, Studio Policy, and Practice Log. They each had information previously, and clients have successfully downloaded them. It is only in the last month this has changed. I tried unsuccessfully to re-upload each of the files, but while it looks like it has uploaded, when I then visit the page, it tells me no file has been uploaded. Again, I have uploaded files successfully in the last, so I do understand HOW to do it, I just don't understand what is going I now that is different, or why the files suddenly disappeared in the first place. Please, help! Thank you.

Sarah E. Walker

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17,314 Points
2014-07-24 7:01 pm EST
Hello Sarah,

I am sorry to hear about the missing files. One thing that I was noticing were that you had a variety of files - some with capital letters and some without. The server is caps sensitive, so if you're looking for a file that you typed in one way, and then are looking for it without caps, then it won't be found. We do not remove files from the account, and there is no record of it. It is possible that the a server upgrade to PHP (for example) may be affecting your forms. First thing though, make sure to check on how the pages are being added (and searched) on your site.

If you continue to have problems, please provide an example of the exact file name so that we can go further in our investigation.

Arnel C.

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