Site cannot connect with Google Analytics

Asked by:
HubFans / n/a Points
Time:
2015-07-13 7:07 am EST
Category:
Website Troubleshooting
Hits:
30
For the past 3 days, my website will not connect with Google Analytics (and it has previously worked for the past 6 months). The plugin developers have told me that "it is a network connection issue. Contact your hosting provider and tell them that their servers/network are throwing and error while trying to connect to www.googleapis.com and accounts.google.com over IPv6 or PHP 5.3+ with cURL 7.10.8+"

But I have spoken to you guys, and have been told that it is not a problem on your end....so what is happening?

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ANSWERS

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ScottM
Staff
16,266 Points
2015-07-13 11:36 am EST
Hello,

Sorry to hear you cannot connect to Google Analytics with the API. We would need more information in order to test. For instance, the exact URL, the specific plugin and settings you are using. The exact error along with any specific steps you are performing. Then we may be able to duplicate and test for troubleshooting.

Kindest Regards,
Scott M

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