Website Unavailable in Firefox But Opens in Other Browsers

Asked by:
CDSherlock / 130 Points
2014-06-19 2:33 pm EST
Website Troubleshooting
I am an administrator of the website This morning, I noticed I was unable to go to the site using Firefox, which is my default web browser. loads just fine on my computer in both Internet Explorer and Google Chrome. However, when I try to go to the site in Firefox, I get the following message:
"The page you requested is not available. If you had this page bookmarked or were directed from a search engine, the page may have expired. If you typed in the address, please check that you keyed it in correctly. Otherwise, please visit the home page." (Note: Windstream is my ISP). I checked to see if I made a mistake in typing the URL in the Firefox address bar, but I did not.

Clearing the Firefox cache and disabling all extensions does not help with getting to the website. A malware scan removed some malware, but I have not run a virus scan. Removing the malware did not resolve the problem. I'd appreciate any help. Thanks!

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130 Points
2014-06-19 02:48 pm EST

Best answer chosen by User


2,342 Points
2014-06-19 2:43 pm EST
When accessing your site in Firefox here, I was able to get to it without any issues. It sounds like the issue is isolated specifically to your installation of Firefox. Check your proxy settings as sometimes malware will change them and cause issues. If all else fails, I recommend reinstalling Firefox.

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