why is my website down? (xash.me)

Asked by:
HubFans / n/a Points
2014-03-22 10:16 am EST
Website Troubleshooting
ping xash.me

Pinging xash.me [] with 32 bytes of data:
Reply from bytes=32 time=237ms TTL=45
Reply from bytes=32 time=238ms TTL=45
Reply from bytes=32 time=237ms TTL=45
Reply from bytes=32 time=239ms TTL=45

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 237ms, Maximum = 239ms, Average = 237ms

tracert xash.me

Tracing route to xash.me []
over a maximum of 30 hops:

1 62 ms 99 ms 100 ms dsldevice.lan []
2 20 ms 18 ms 20 ms 84-235-124-4.saudi.net.sa []
3 33 ms 20 ms 19 ms 84-235-124-33.saudi.net.sa []
4 18 ms 19 ms 19 ms 84-235-94-133.saudi.net.sa []
5 126 ms 21 ms 18 ms 84-235-120-18.igw.com.sa []
6 * * * Request timed out.
7 239 ms 237 ms 236 ms xe-9-0-1.lax20.ip4.tinet.net []
8 * * * Request timed out.
9 * * * Request timed out.
10 248 ms 251 ms 249 ms as17139.xe-5-0-5.ar1.lax2.us.nlayer.net [69.31.1
11 237 ms 239 ms 249 ms tge4-1-dc1-core-1.corporatecolo.com [
12 240 ms 242 ms 241 ms whub28.webhostinghub.com []

Trace complete.

Please advise,

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3,713 Points
2014-03-22 7:32 pm EST
Hello, and sorry to hear that you're experiencing issues with a slow website.

From the ping and traceroute test that you've provided, it looks like you are encountering some higher latency and time outs jumping between hop #5 in Saudi Arabia and #7 in France. This could be causing your website to load slower than normal for yourself, but it looks like the website itself could also be optimized to be faster on a connection with higher latency.

One key thing to note looking at the requests of your website itself, is that you have a rather large logo Rikaz-logo.png that is 734Kbin size. When I ran a Network test in Google Chrome on your website it took my browser almost 3 seconds to download just that image.

Simply using the Yahoo Smush.it tool, and pasting the URL to your logo in the URL tab I was able to get an image that looks identical, but is only 142Kb which shaved off 590Kb of download time.

I'd highly recommend taking a look at your GTmetrix.com report for further optimization recommendations. It looks like there are quite a few things you could do to help speed up the site, most of it relating to image optimization so that those with slower connections don't have to wait as long to download all of the website content.

Please let us know if you had any other questions at all.

- Jacob

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