Cannot connect to mysql server

Asked by:
artemo5 / 141 Points
2013-01-26 3:50 pm EST

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12,091 Points
2013-01-28 10:34 am EST
Hello artemo5,

I reviewed your screen shot and it appears to be an error connecting to the database. If you are setting something up for the first time, I recommend checking your database (db) connection settings:
dbhostname, dbusername, dbname, and dbpassword

Here is a link to a helpful article that covers Troubleshooting MySQL Database Errors.

You can also reset the database password, if you are not sure what it is.

If it was a momentary issue, it may have been caused by a spike in traffic.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


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