I am locked out and cannot log in

Asked by:
CheerCoach99 / 13 Points
2012-03-11 10:04 pm EST
when I log into AMP it automatically brings me to cpanel so I have no idea of how to finish creating my website. I tried to reset my password and now I'm completly locked out.

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Best answer chosen by User


1,846 Points
2012-03-12 9:33 am EST
Hi CheerCoach99,

To confirm, you when you log into amp, it automatically redirects you to a URL that looks similar to:

If that is the case, our Development Team is going to need to review and correct this issue. I would recommend calling our Support Team ( 877-595-4HUB ) for further assistance with sorting this out. My team can help you out as well, we would need for you to email your AMP email/pass to docs@webhostinghub.com so we could run further testing. If you do decide to email, please be sure to post a comment at the bottom of this page and let us know you've sent in the email.

Regarding the system that you are locked out of, if you can respond with more information I'd be happy to review further. For example, are you logged out of AMP, your cPanel, or the online shop you're working on?

1. Please give us the URL that you're trying to log into
2. Please copy / paste the exact error message you're receiving

You can post this information as a comment at the bottom of the page, and we'll be happy to assist further.

I understand how frustrating this can be, and if you can get back to us with a few more details, we should be able to get you back up and running shortly.

- Brad

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