I can't install softaculous apps

Asked by:
HubFans / n/a Points
2014-02-17 12:51 pm EST
I am trying to install hesk or Osticket from softaculous. I filled in all details and everything was proper. But everytime that I click install, it stops at 1% and says (the following errors were found : Could not find installation package)

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12,049 Points
2014-02-17 2:33 pm EST

Thank you for contacting us, and bringing this to our attention, I was able to replicate the issue in softaculous as well. As a test I was able to install other applications (such as Concrete5), just not the ones you mentioned: Hesk, and OsTicket.

I have created a ticket with live support, regarding this issue. They will email you directly upon resolution of the problem. i appreciate your patience, while we work on a solution.

If you have any further questions, feel free to post them below.
Thank you,


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