My website's been hacked: what do I do now?

Asked by:
caseemarie / 8 Points
2011-09-25 8:30 pm EST
I'm hoping for some guidance on how to resolve a hacking on my site, I signed in today and my antivirus (Kaspersky Internet Security 2011) alerted me to a detected virus ("heur trojan.script.iframer") found on the file "favicon.ico" on my site, but the specified file doesn't seem to exist. I updated to Kaspersky Internet Security 2012 and upon trying the site again I was blocked by Kaspersky on every page. I then received word from blog readers that the site was showing a message: "Server hacked by ____, Bangladeshi hacker".

I referred to the "What do I do if my website is hacked?" question found via Web Hosting Hub Support Center search, and I'm looking for guidance from there. It looks like my passwords are all intact, I can access my cPanel and FTP, but I don't know what I should actually do in either. I looked over the .httaccess file and found no "re-direct" code. I also don't think I purchased the automated back-up with my hosting and I have not backed up the site myself as far as I can recall. So I'm guessing I'm fairly out of luck to retrieve my past posts, etc., but any assistance on how to restore my site at all would be greatly appreciated!

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Best answer chosen by Web Hosting Hub staff


Timothy S.
741 Points
2011-09-26 5:25 pm EST
Hi caseemarie,

Thank you for posting your question. I'm more than happy to assist you today. I have reviewed the website you mentioned and it does appear the issue has been corrected. We have noticed some of our customers suffering from a defacement hack over the course of the last few days.

Our systems administrators have been working around the clock to resolve all of the hacked pages. If you did not resolve this issue yourself, it is likely that our systems administrators have corrected this for you.

If you find you need further assistance, please feel free to contact us. Due to unusually high call volumes it may be best to contact our Technical Support department via email at:

I hope this helps! If you have any further questions for us or you still have the issue, please feel free to let me know with steps I can replicate it.

Thank you!

Tim S.

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