what should I so when my email has bounced twice

Asked by:
grover / 20 Points
2013-01-13 7:20 pm EST
I am trying to issue a ticket to the help desk regarding awstats problem on my website (ewhadcchapter.org) hosted with this ocmpany. I wrote email to support@webhostinghub.com but it has been bounced twice.

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3,713 Points
2013-01-13 9:01 pm EST
Hello grover, and thanks for your question.

Sorry to hear that you're having issues with your Awstats collection. Are you aware that you can attempt to update Awstats in cPanel on your own manually? If it's lagging behind a few days for you this is a good option to use.

Although please note that you might get an error about the logs trying to process if the server is busy doing other more high priority things at the time or running another user's logs.

I have gone ahead and processed your logs for you to catch them back up to date.

In regards to your emails to support@webhostinghub.com bouncing, do you possibly have the headers from those bounce backs that you can provide us with? We aren't seeing any global issues right now with deliveries into this account, so it could possibly have been a temporary issue and the error messages in the bounce back message should describe more in-depth exactly what might have happened.

- Jacob

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