Why am I unable to access my website?

Asked by:
logang5 / 5 Points
2013-02-04 5:50 pm EST
I am unable to access any of my web hosting hub sites currently.

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16,417 Points
2013-02-04 6:01 pm EST
Hello Logang5,

I was able to test your primary website and it is operational. If you are having problems connecting to the website here, make sure that your internet connection is working. If you are able to make a connection, then please run a ping/traceroute test as per the following link: How to run a Ping and Traceroute

If the problem involves a different URL from your primary domain, then please send us some further information to help us troubleshoot the issue.

You can also contact live support if you wish to discuss your account issues privately. If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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2013-02-19 6:53 pm EST
I had this problem this week. I was panicked when I went to my site, and got a blank screen. While talking to the support time, I realized, the problem was caused by a plugin. I deactived all my plugins and my site returned. I singled out the problem plugin and deleted it. Always make sure the plugins you use are current with your theme.

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