Community Q&A:

can't upload media to wordpress

Asked by:
cathmiller / 8 Points Time:
2013-06-28 4:31 pm EST Category:
Wordpress Hits:
514
I either get an http error using the bulk uploader or if I user the browser upload I get an error saying page not found for this url

http://cathmiller.com/blog/wp-admin/media-new.php

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I am having the very same issue. I am using wordpress version 3.5.2. I would try to provide the full error message, but I don't understand the article on how to put wordpress into debugging mode.
tailoredfilter
3 Points
2013-06-28 09:27 pm EST

ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2013-06-28 5:21 pm EST
Hello cathmiller,

Thank you for your question. We are happy to help, but we would need more information to provide a specific answer.

What version of Wordress are you running? Could you provide the full error message? Putting Wordpress into debugging mode may help get a full error.

If the error is regarding a PHP limitation, you may need to modify your PHP settings.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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0

arnelc
Staff
17,314 Points
2013-06-28 10:38 pm EST
Hello Cathmiller,

This issue has been esclated to our Systems Management group. For now, when you are uploading images you can temporarily disable mod security in Cpanel. Remember to turn it back on after the uploads are complete. That way you can keep the security rules applied to your site.


If you have any further questions, please let us know.


Regards,
Arnel C.

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Thanks. That works for now. Please notify us if the issue has been resolved. I appreciate all the help.
tailoredfilter
3 Points

2013-06-28 10:45 pm EST
Thanks I am on wordpress 3.5.2.
I will disable modsec for now while uploading.
I have read that WP 3.5 is not compatible with PHP 5.3 - can I downgrade to 5.2 or upgrade to 5,4
I have no idea how to put wordpress into debugging mode and I think most bloggers wouldn't either.
Another short term fix would be to add thees exceptions to ModSecurity for all the pages that deal with uploads, in my case:
Exceptions pages:
wp-admin/upload.php
wp-admin/media-new.php
wp-admin/post.php
wp-admin/post.php?action=edit
Als the ajax admin page in WP is important to except.
cathmiller
8 Points

2013-06-29 1:34 pm EST
Hello Cathmiller,

Thanks for the comment. John Paul's answer above gives the Wordpress Codex page on putting your WordPress site into Debug mode. Here's the link again if you want to try it out: WordPress Debug Mode. Our systems team is studying the necessary updates and have yet to implement a current update. They will do it as soon as they have determined the impact on the overall server security.

In terms of the PHP version, you can login to cpanel, and change your PHP version by going to the Software/Services section, and then you can choose up to version 5.5. Currently, you're set to version 5.2.

Let us know if you have any further questions or require further assistance.

Regards,
Arnel C.
arnelc
17,314 Points
Staff
2013-07-01 11:16 pm EST
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