Community Q&A:
How can I get my stats to pull from my old WP.com site?
I moved my site to Hub this week and now my old stats are gone. My mobile WP app prompted me to activate JetPack and now it shows only today's stats. It also looks like my WP followers weren't moved over. I would like to be able to see my new and old stats.
ANSWERS
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Hello, Thanks for the question. The Jetpack plugin was probably pulling stats from your old site - I'm not sure where that is based on your reply. However, IF your site was on WordPress.com, then you may need to contact the jetpack support group to see how they can help you. Check out this post on the WordPress forum for a similar case. The post by Jeremy Herve is the one you should use for helping troubleshoot your particular issue. Also, it does not appear that the plugin will be able to show BOTH the stats in one place. You would need to login to WordPress.ORG site in order to see the stats for that site (in the Admin) and you would need to login to WordPress.com to see the stats for that site. If you have closed the other account, then you would need to speak with your other host (or WordPress.com) in order to see if you can have site recovered so that you can view your old stats. I hope that helps to answer the question. If you require further assistance, please provide us more information on the account and specific issue so that we can investigate it further. We would need account information in order to proceed. Regards, Arnel C. |
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