My Website is gone?

Asked by:
HubFans / n/a Points
2018-02-14 4:23 am EST

I didn't realize my payment wouldn't auto renew my subscription for my website? I want to upload it back with everything it had but I can't seem to find the files? Do you guys delete them when a payment doesn't go through? You were on my spam list and did not see the notification. It is a wordpress site that had a lot of articles written on their in advance.


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16,857 Points
2018-02-14 8:11 am EST
Hello JG,

Sorry for any issues with your site subscription and then recovering your files. I checked the site and it appears to be operating at this time. Files are not immediately deleted, but if a website account is suspended due to non-payment, then after a period of time the site is removed from the server. I did check and saw that your files are in place. You may need to clear your browser cache to see the site properly. If you are still having problems with the website, then please directly contact our live technical support team. They can look at the server and immediately assist you if necessary. The contact information for our live technical support team is at the bottom of this page.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

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