My WP E-commerce cart and everything dissapeared and even when i reinstall it still wont work how do i fix this

Asked by:
SuzyTaylor / 17 Points
2012-05-03 4:58 pm EST
everything has dissapeared adn when i deactivated and reactivated the plug in now all my products are gone ... i just want to cry

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13,688 Points
2012-05-03 5:18 pm EST
Hi Suzy,

I'm sorry you're having trouble with your WP E-commerce plugin and I know how frustrating that can be. We are checking into this for you to see what can be done to resolve this for you as quickly as possible. I'll be back in touch as soon as we have more information.


Christi N.

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13,688 Points
2012-05-03 6:06 pm EST
Hi Suzy,

I think I have this back to a good working state now. I made sure the other e-commerce plugins were deactivated and re-activated WP E E-commerce. Next, I took a look at our Installing the WP e-Commerce Plugin in WordPress article so I could make sure the correct pages were activated and certain pages were assigned as child pages of the Products page.

In my experience, some WordPress e-commerce plugins automatically create WordPress pages for you. While it's great that this happens automatically, it can be confusing if you try out different plugins and they all leave pages hanging around. I believe I've isolated the pages you no longer need, and I've marked them all as Drafts for you. If everything is working as expected after you test out your site, feel free to remove those pages. I would also recommend removing the other e-commerce plugins if you want to keep using WP e-commerce going forward.

If you want to try out various WordPress plugins, it might be best to try them out in separate WordPress installations. Do that, you can create some subdomains through cPanel for testing and then install an instance of WordPress on each subdomain. You could even name those subdomains after the e-commerce plugins you are trying out so that you could easily know which site has which plugin installed.

Please let me know if everything looks correct on your site. If not, I'm happy to help further.


Christi N.

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