Not receiving new order emails from my website

Asked by:
HubFans / n/a Points
Time:
2018-12-04 8:36 pm EST
Category:
Wordpress
Hits:
17
I haven't received emails for the past couple of new orders placed on my website. I only get the payment verification emails from Paypal. I haven't changed any settings, my site is at least 6 years old, and this is the first time I've has this problem. Any idea what's happening? I'm using a Wordpress site with Woocommerce.

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ANSWERS

0

arnelc
Staff
16,821 Points
2018-12-06 3:00 am EST
Hello,

Sorry for the problem with not receiving new order emails from WooCommerce. This is an issue that has been addressed previously and the posts from that issue may provide a solution for the problem you're facing. There are many possible causes to this issue, so the discussions on this issue are a good place to start. Check out this post in the WordPress Support forum. It will hopefully provide you information that can help narrow down the problem. If you're not updating your site then it is also possible that updates to the hosting system could be conflicting with your WooCommerce settings. Please make sure to check your settings (WooCommerce FAQ - Email. I highly recommend that you check to make sure that you're updated for both WordPress and WooCommerce. WooCommerce must be updated for the newest release of WordPress which will be released on December 6.

If you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.

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