If you use a Macintosh computer, then you might use the built-in Mail program (also known as Mac Mail) to check your email.  You can also configure Mac Mail to check your email from your hosting with us so that you do not need to learn to use a new email client.  Follow the steps below to set up Mac Mail on your computer to retrieve your email from Web Hosting Hub.

Step 1: First, open up your Mac Mail on your computer, and you will get a screen like the one below.  Fill out the requested information and click Continue.  For the password field, make sure that you use the password for your email address and not the password for your cPanel.


Step 2: In this next screen you will tell Mac Mail how to get your email from our server.

Incoming Mail Server
Account Type Select either POP or IMAP.
Description Enter in anything you want, such as "Bob's Email" for example.
Incoming Mail Server The server name will be mail.yourdomain.com.
User Name Put in your full email address (not your cPanel username).
Password The password for the email account you are setting up.


Step 3: This screen asks for the same information as the last screen so you will use the same mail server with the same User Name and Password.  Also, check the boxes that say Use Authentication and Use only this server.


Step 4: Once you have filled in the information, the final page will confirm the settings that you just selected.  Click the box for Take account online if it isn't already checked.  If the information is correct hit Create and you will be able to access your email through Mac Mail.


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2013-04-25 2:43 am
Where are the directions for outgoing mail server? Pretty important.
17,314 Points
2013-04-25 3:05 am
Hello Austin,

Apologies for the missing information. You can actually find that information in your cPanel. Here are two articles that can explain where to find these settings:



Let us know if you're still in need more information to set it up. Remember that in the Mac Mail client, they setup SSL by default.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
Community Support
n/a Points
2014-08-22 8:21 pm

Question:  We just set up our email with Hub, using macs.  I receive my mail on 3 devices.  Once I read the mail on my iphone for instance, it appears as read on the other devices.  Is there a way to turn that off?  And if so, from what device do I turn it off from?  I use a desktop mac, a macbook and an iphone.  Thank you.  

(I don't want it turned off on all email accounts for the company, just mine.  It doesn't work for me, b/c of my individual needs, but it is a good feature for others.) 

17,314 Points
2014-08-22 9:34 pm
Hello Debbie,

Thanks for the question. Are you using IMAP or POP protocol? When I checked my version of Apple Mail (on Mac Mail -OSX Mavericks), it appears to be working. I'm not sure what you're seeing in terms of the email, as it will depend on the client you're using. POP3 emails are marked as read in the INBOX after they are read.

Please provide a little more information and we would be happy to investigate it further.

Arnel C.
n/a Points
2014-10-18 10:50 pm
what SSL sockets?
email not connecting
12,339 Points
2014-11-03 7:22 pm
Hello Jules,

Thank you for contacting us today. You can view your specific email settings in cPanel at any time.

Here are the default email SSL ports:
POP3: 995

IMAP(incoming): 993

SMTP(outgoing): 465

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2014-11-03 5:56 am

This eplanation is worst than bad. And why is the automatic set up not working .


Webhoting hhub is a organization dissaster.


16,266 Points
2014-11-03 7:51 pm
Hello Juan,

This article is about the application that is on the Mac, so it has no information for automatic connection. Unless the information is incorrect, the program should work for you as we have had no other reports from any other customers of it not working. Are you getting an error message of any sort? If you continue to have issues with it, you may want to contact our Live Support so they can walk through your settings and steps with you.

Kindest Regards,
Scott M

n/a Points
2015-09-30 11:21 pm

Has anyone else had trouble getting Sent messages to show up in Mac Mail? My messages are sending just fine, but they don't appear in the Sent folder. I'm totally baffled by this and have been unable to find a fix.

17,314 Points
2015-10-01 6:37 pm
Hello Jessica,

Thanks for the question. I'm not sure what version of Mail you're using. That would help to answer this question. Also, what are your settings for the Sent folder for your email account? I have a MacBook Pro running Yosemite (Mail ver 8.2 (2104)). I have a test email account that has corresponding folder that show up in the left side bar under "On My Mac" . The folders listed there include Sent, Spam, Templates and Trash. I didn't set this up, but it shows the emails that I have sent from webmail (not from the Mail client). The odd thing is that it used to be that you would have to subscribe to the SENT folder and then you would see the SENT messages. No matter what I do with this particular version of the client, I have a SENT folder for messages sent from my Mac, and a Sent folder for what's on my server. I suspect this might be something they have done on purpose, but for now that is how it handles Sent mail. This is a Mail application related issue as far I can tell. I will be downloading the new Mac OS (El Capitan) soon and I'll test it again to see if there were any changes.

So apologies for the confusion, hopefully, this makes sense to you as well. If you have any further questions or comments, please let us know.

Arnel C.

361 Points
2016-04-20 2:53 pm
This article was written some time ago and hence why the old screen shots.

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