If you are moving your website from a different host, if that other host also used cPanel it will make the process much easier.  To complete the move you would need to make a cPanel backup at your old host, upload the backup into your account with Web Hosting Hub, and then request our support team to restore the backup for you.

Moving your website using a cPanel Backup:

  1. Generate a cPanel Backup: First, you will need to generate a full cPanel Backup at your prior hosting company.
  2. Download your cPanel Backup: After you have generated a backup, download the backup file to your desktop using FTP or from the download link within your prior host's cPanel.
  3. Upload your cPanel Backup to your Web Hosting Hub account: Using FTP, upload the cPanel backup to the /home directory in your Web Hosting Hub account.
  4. Request for your cPanel Backup to be restored: After you have uploaded your Backup, email This email address is being protected from spambots. You need JavaScript enabled to view it. and request that we restore this backup for you onto your account (be sure to let us know where you uploaded the backup to). Also include for verification purposes either your original cPanel account password or the last four digits of the current credit card that we have on your account.
  5. Test your Website:  After we have restored your cPanel backup, use the Temporary URL provided in your Welcome Email to test the website.
  6. Point your Domain:  After you've tested your website, you will now modify the DNS settings of your domain to point to our servers.  You can do this by logging into the registrar for the domain and changing the nameservers to:
    ns1.webhostinghub.com and ns2.webhostinghub.com

    For more information on updating your namservers, see our full article.

  7. Test your Website Again:  DNS changes can take 4 to 24 hours to take full effect or propagate, so be sure to check your site periodically so you can test the website again once the nameserver changes have taken full effect.

If you have any questions, our tech support is available 24/7 and they will be happy to assist you.

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2013-04-09 5:52 pm
Does "upload the cPanel backup to your Web Hosting Hub account" mean uploading to the public html folder?
11,026 Points
2013-04-10 9:52 am
Hello sanderh,

Thank you for your question. You can upload it to any location on your account, as long as you let us know where it is located when you email support(step 4).

If you have any further questions, feel free to post them below.
Thank you,


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